Introduction
Libra Freight Solutions LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with us, whether through our website (librafs.co.uk), by email, phone, or in person.
This policy is designed to comply with the UK General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Data We Collect
We may collect and process the following types of personal data:
- Identity Data: Includes your first name, last name, title, company name, and job role.
- Contact Data: Includes your email address, phone number, postal address, and other contact information.
- Transaction Data: Includes details of services you have purchased from us, payments made, and associated communications.
- Technical Data: Includes IP address, browser type, and information collected through cookies or similar tracking technologies when you visit our website.
- Usage Data: Information about how you use our website, services, and interact with us.
- Marketing and Communications Data: Includes your preferences in receiving marketing materials from us and your communication preferences.
2. How We Collect Data
We collect personal data in the following ways:
- Direct Interactions: You provide data when you communicate with us, request services, fill out forms on our website, or participate in surveys.
- Automated Technologies: As you use our website, we may automatically collect technical data through cookies and other similar tracking technologies.
- Third Parties: We may receive information about you from third parties, including business partners, analytics providers, or publicly available sources.
3. How We Use Your Data
We will only use your personal data when legally permitted. The most common uses of your data include:
- To Provide Our Services: Processing and delivering services you have requested, managing payments, and communicating with you.
- To Improve Our Services and Website: Analyzing data to understand customer needs, improve our offerings, and enhance user experience.
- To Manage Our Relationship with You: Sending important updates, responding to inquiries, and obtaining feedback.
- To Comply with Legal Obligations: Maintaining records as required by law and responding to regulatory requests.
- Marketing and Communications: Sending promotional materials, updates, and news that you have opted to receive. You can opt out at any time.
4. Legal Bases for Processing
Under GDPR, the lawful bases we rely on for processing your personal data include:
- Contractual Necessity: Processing necessary for the performance of a contract or to take steps to enter into a contract with you.
- Legal Obligation: Processing required to comply with legal or regulatory obligations.
- Legitimate Interest: Processing based on our legitimate business interests (e.g., improving services), unless your rights and interests override those interests.
- Consent: Where you have given clear consent for us to process your personal data for specific purposes.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Third-party companies that assist us in operating our business, such as IT services, payment processors, and marketing providers.
- Regulatory Authorities: When required by law, we may disclose your data to comply with legal obligations or respond to lawful requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the UK or European Economic Area (EEA). When such transfers occur, we ensure they are carried out securely and in compliance with applicable data protection laws.
7. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, and regular security reviews. However, no system can be 100% secure, and we cannot guarantee the absolute security of your data.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. When the data is no longer needed, we will securely dispose of it.
9. Your Rights
Under GDPR, you have rights regarding your personal data, including:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request us to suspend processing your data in certain cases.
- Right to Data Portability: Request the transfer of your data to another party.
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw your consent at any time if we rely on it as the basis for processing your data.
To exercise your rights, please contact us at info@librafs.co.uk.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant updates by posting the revised policy on our website with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Libra Freight Solutions LTD
